Welcome to Raffine Tour & Travel. By accessing our website, booking a service, or engaging with our team, you agree to follow the Terms & Conditions described below. Please read them carefully.
1. Acceptance of Terms
By using our website or booking any service, you confirm that you:
Have read and understood these Terms & Conditions
Agree to be legally bound by them
Are at least 18 years old (or using our services under adult supervision)
2. Services Provided
Raffine Tour & Travel offers services including (but not limited to):
Tour packages and safari experiences
Hotel and accommodation arrangements
Transportation bookings
Visa assistance
Travel planning and consultancy
Service details may vary based on availability, season, and supplier policies.
3. Booking & Payment
3.1 Booking Confirmation
A booking is confirmed only after:
Payment is received
You receive a confirmation email or receipt
3.2 Payment Terms
Payments may be required:
Fully in advance OR
In installments, depending on the service
Failure to complete payment on time may result in booking cancellation.
4. Pricing & Changes
All prices are listed in UGX unless stated otherwise.
Prices may change due to supplier updates, fuel charges, taxes, or currency fluctuations.
Once a booking is confirmed, any price change required by suppliers will be communicated to you.
5. Cancellations & Refunds
Cancellation rules follow our Refund & Return Policy and may vary depending on:
Airlines
Hotels
Tour operators
Park authorities
Some bookings may be non-refundable.
Refund processing typically takes 7–14 business days, depending on suppliers and banks.
6. Customer Responsibilities
By booking with us, you agree to:
Provide accurate personal information
Check passport validity (minimum 6 months)
Secure visas and required travel documents
Follow local laws and park regulations
Behave responsibly during tours and safaris
Respect wildlife, guides, and property
Misconduct may lead to removal from tours without refund.
7. Travel Documents & Insurance
Travelers are responsible for carrying correct travel documents.
Raffine Tour & Travel is not liable for issues arising from missing/incorrect documents.
We strongly recommend travel insurance covering medical emergencies, trip delays, and lost luggage.
8. Health & Safety
Follow all instructions provided by guides and staff.
Some activities may require a certain fitness level.
Inform us about any medical conditions before booking.
Raffine Tour & Travel cannot be held responsible for injuries caused by negligence or failure to follow safety guidelines.
9. Changes by the Company
We may modify or cancel activities due to:
Weather conditions
Safety concerns
Park regulations
Unexpected operational issues
In such cases, we will offer alternatives, rescheduling, or refunds where applicable.
10. Liability Disclaimer
Raffine Tour & Travel is not responsible for:
Delays or cancellations caused by airlines or third-party providers
Loss of personal belongings
Accidents outside our control
Natural disasters, political unrest, or strikes
Errors caused by external suppliers
Our responsibility is limited to services directly managed by our company.
11. Third-Party Services
We work with trusted partners such as:
Hotels
Airlines
Safari lodges
Car rental companies
Each provider has its own policies. We are not responsible for their terms, pricing, or actions.
12. Intellectual Property
All content on our website — including text, images, logos, and graphics — is the property of [Your Company Name]. It cannot be copied or used without permission.
13. Website Usage
Users must not:
Attempt unauthorized access
Spread malware or harmful content
Use the website for illegal purposes
Copy or republish website material without consent
Violations may result in legal action.
14. Governing Law
These Terms & Conditions are governed by the laws of Uganda. Any disputes will be handled through the appropriate legal authorities.
15. Contact Us
For questions or clarifications:
Email: info@raffinetour&travel.com
Phone: +256755569782
Address: Raffine Tour & Travel Ltd Garuga, Kitata Road, Wakiso Opp. Coin Worth Supermarket, near Garuga Stage