At Raffine Tour & Travel, we aim to provide reliable and transparent services. This Refund & Return Policy explains how cancellations, refunds, and changes work for our customers.
1. General Refund Policy
Refund eligibility depends on:
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The type of service booked
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Supplier policies (hotels, airlines, tour operators)
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Notice period before the travel date
Some services may be non-refundable, especially discounted or last-minute bookings.
2. Cancellation by the Customer
Customers may cancel their booking by contacting us directly.
Cancellation Charges May Apply Based On:
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Time remaining before travel
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Supplier cancellation rules
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Administrative costs
We will inform you of exact charges before processing your cancellation.
3. Cancellation by the Company
If Raffine Tour & Travel cancels a tour due to:
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Weather conditions
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Security issues
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Operational challenges
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Supplier failure
You will receive either:
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A full refund, or
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An option to reschedule or choose another tour
4. Non-Refundable Items
Certain payments are strictly non-refundable:
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Visa fees
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Airline tickets (if issued as non-refundable)
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Last-minute promotional offers
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Deposits required by suppliers
5. Modifying Your Booking
Date changes or modifications may be allowed depending on availability and supplier rules. Additional charges may apply.
6. Refund Processing Time
If eligible, refunds will be processed within:
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7–14 business days (via original payment method)
Delays may occur due to banking or supplier processing times.
7. No-Show Policy
If a customer fails to show up on the travel date without prior notice, no refund will be issued.
8. Contact Us for Refund Support
For any refund or cancellation assistance:
Email: info@raffinetour&travel.com
Phone: +256755569782