Contact the team
Need to contact us? Find out how on this page.
Email us
Get in touch
We are excited to hear from you and
committed to using our expertise
and connections to help you. You
can send us a quick email via the
contact form below.
- +256755569782
- info@raffinetour&travel.com
Opening hours
Monday through Friday:
7 AM – 5 PM, PST
Saturday and Sunday: 7 AM – 5 PM, PST
Saturday and Sunday: 7 AM – 5 PM, PST
Head Office
Raffine Tour & Travel Ltd
Garuga, Kitata Road, Wakiso
Opp. Coin Worth Supermarket, near Garuga Stage
Frequently asked questions
Have more questions? Contact us.
What types of tours do you offer?
We provide a wide range of travel experiences including safari tours, cultural trips, adventure travel, and customized itineraries — designed to fit different interests and budgets.
How do I make a booking?
Yes — we can help guide you through the visa application process for many destinations and provide support with necessary travel documentation.
What payment methods are accepted?
We accept secure bank transfers and may also offer other payment options depending on the tour and destination. Payment details will be provided once your booking is confirmed.
Do you assist with visas and travel documents?
Yes — we can help guide you through the visa application process for many destinations and provide support with necessary travel documentation.
Are airport transfers included in the tour packages?
Many of our packages include airport pick-up and drop-off services, but this depends on the specific tour you choose. Please check the details of your itinerary.
What if I need to cancel or change my booking?
We understand plans can change. Cancellation and rescheduling policies vary by tour type — please refer to the terms & conditions provided during booking or contact our support team for help.